Order Management System (CSO) is the software used by many industries to enter and manage order processing.
CSOs will usually be an integrated system that supports order entries, order management, and order delivery.
It is preferred this must be a centralized system with on-line updates, so that customers, sales representatives, shipping agents all access and update a single system and the latest information available for all Orders can come from various sources, namely. Customer calls, faxes, e-mail, EDI, cellular devices (Salesmen carrying mobile devices), internet, etc.
Management orders will involve: order search, customer search, order modification, approval, cancellation, copy of the order, product search, product replacement, etc.
There may be several shipping mechanisms, namely. Door to sales, 3PL, external operator, customer pick-up, etc.
Another general use of order management software is by eCommerce companies and catalogs.
This software facilitates entering orders, both through a website shopping cart or data entry system (for orders received by telephone and letters).
This usually captures customer exclusive information and account-level information. Credit verification or payment processing is made to check the validity and/or availability of funds.
After entering, a valid order is processed for warehouse fulfillment, such as picking/packing/shipping.
Typical features of the order management system
- Marketing Information (catalog, promotion, price)
- Prospect.
- Vendor (purchase and receipt)
- Customer Information & Search (Name, Address, Order History, Preferences, Product Catalogs, Prices, Taxes, Credit, Promotion, Bill-to Customers, Ship-to, Alternative Ships, Support for Customer Hierarchies, etc.)
- Information & product search (description, detail attribute, inventory information (local warehouse / long-distance warehouse location, number, product replacement, free item, kit/groupings)
- Price (rules-based: list, cost, list, special and general contracts, discounts, promotions, best price comparisons, and group items/volume)
- Tax (order level or level of sales tax level jurisdiction)
- Collection provisions
- Credit limit management
- Enter orders (sales orders, quotes, credit memo, special orders, via EDI)
- Customer order history
- Customer order rules and preferences
- Order processing (selection, printing, selecting, packing)
- Delivery of orders (shipping method many: external operators, customer pickup, 3pl, etc.)
- Customer service (refund & refund)
- Mass updating ability, duplicate orders, etc.
- Data analysis and reporting
- Integration with other systems needed such as the financial system for GL / AP / AR, warehouse systems for inventory, logistics systems for shipping, sales power automation system, etc.
- Integration with cellular/internet devices
Non-functional features that are typical of order management systems
- User-friendly interface
- Adequate security features
- Adequate assistance and documentation
Conclusion
In this blog, you learn about the Order Management System. If you find this blog post informative then share this with others also.
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